Refund policy

Returns

In the unlikely event that you are not entirely satisfied with your purchase, please contact us within 14 days and we will be happy to assist you with your return. To discuss, please call us during office hours Monday to Friday 9am-5pm GMT on +44 (0)20 8335 4700 or email us at sales@ringhart.com

All returns must be agreed in advance. We regret that the delivery costs incurred in returning any items to Ringhart Fabrics will not be refunded, except in the case of faulty or damaged goods.

Please check the item carefully on receipt and inform us within 3 days of any damage or faults with the item. We regret that we will not be able to offer an exchange or credit note for damaged items unless you inform us within this timescale.

Kindly note that we cannot accept return of any item that has been used or is not in its original packaging.

If you do need to return an item, please remember to include a note explaining why you are returning the item and also a copy of the invoice/receipt from the original packing.

Please be aware, that any authorised returns may incur additional taxes and duties upon sending the good/s back to us (depending on your countries regulations). The customer is solely responsible for paying any of these charges incurred, as well as the responsibility of safely shipping the item/s to our return address. 

Also, please use a traceable method when returning your item, as we cannot accept liability if something is lost in transit and fails to reach us.

Any refunds will be given via your original payment method. Refunds usually show within 72 hours of processing, although some card providers can take a little longer.

Returns Address

Ringhart Fabrics, 188 Garth Road, Morden, Surrey, SM4 4AB, United Kingdom

Changes & Cancellations

Under the United Kingdom Distance Selling Regulations you are entitled to cancel your contract between time of placing your order up until the item is delivered. Anything cancelled after delivery will be treated as a return.